Orders placed before 12pm are usually dispatched that day depending on availability.

Please contact our Customer Care Team if you haven’t received your order within the expected delivery time.

Orders incur a shipping charge depending on the size/weight of the item(s) ordered and the destination:

  • UK mainland (excluding Highlands & Islands, Northern Ireland, Channel Islands and Isle of Man)
    Next day delivery on orders placed before 12pm via Courier or Royal Mail cost between £3.60- £6. 
  • Highlands & Islands, Northern Ireland, Channel Islands, Isle of Man and Europe
    Standard delivery via Courier between 2-7 days £15 up to max weight of 20kg

N.B. We do not ship to the rest of the world.

Order Tracking – Our courier will email or text you with the 2 hour delivery window. You may change the delivery day or provide alternative delivery address, however If you know you will not be at home please put an alternative address or “safe place” on your order Iine “delivery instructions” box as our courier always requires a signature or instruction for a “safe place”.

If you would like your order dispatched on a certain day, or to a neighbour, or to your work address – simply add this on your order in “delivery instructions” box or phone us 01434 603457

Returns Policy – We hope that you will be delighted with your order, but if for any reason you are not completely satisfied, we are happy to offer a refund or replacement on all goods returned to us within 14 days of your ship date. We are only able to accept returns that were purchased on www.northumbrianbotanicals.com.

Northumbrian Botanicals Ltd, Unit 2, Legion House, Beaufront Business Park, Anick Road, Hexham, NE46 4TU.